Customer Service Representative| Location: Boca Raton, Fl

Customer Service Representative #1614

Position Summary:

In this role you have the primary responsibility of analyzing data for errors and reporting any discrepancies or problems with the datasets. The position is data driven and will include the completion of weekly and monthly internal and external reports. In addition, you will provide assistance for products and services to both internal and external customers via telephone or electronic medium. It will be important to work across various functions and take initiative to ensure the needs of the organization are met.

Experience and Education:

  • High School Diploma or GED
  • 1-2 years’ experience in a customer support center environment
  • Experience working with Data Validation is a plus
  • Experience working with sensitive data is a plus
  • Experience with multifaceted web applications
  • A background using ticketing systems
  • Knowledge of CCPA is a plus

Technology Skills and Strengths:

  • Microsoft Office (Excel, Word)
  • Strong keyboarding skills, intermediate/advanced knowledge of word processing, spreadsheet, database, and graphics presentation applications
  • Data entry
  • Customer service
  • Attention to detail
  • Effective task management and problem solving skills
  • Organized, efficient, process oriented
  • Analytical skills
  • Multitasking
  • Verbal and written communication

Primary Job Responsibilities:

  • Field customer calls and perform Tier 1 troubleshooting techniques in attempt to resolve incidents; escalate issues using official escalation procedures when appropriate.
  • Identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations.
  • Extract, integrate and transform disparate data sources required to perform data analysis activities to support
  • decision making.
  • Complete routine reports on a weekly and monthly basis.
  • Provide departmental support and complete administrative tasks as needed.
  • Determine, verify, and authenticate customer data.
  • Open, update and closes incident and request tickets.
  • Use of tools such as Pivot Tables and VLOOKUP function in MS Excel.
  • Follow all work/quality procedures to ensure quality system compliance and high-quality work.

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996. We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: CTH

Education: High School Diploma or GED

Experience: 1+ years

Email: recruitingcoordinator@rangertech.com

Phone: 954-527-0090

Job Reference #: 1614

Location: Boca Raton, FL

Company: www.rangertech.com

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Senior Salesforce Developer| Location: Miami, FL

Senior Salesforce Developer #1613

Position Summary:

The Senior Salesforce Developer will implement the technology vision and direction for the technical and functional applications of business systems development. In addition, the Salesforce Developer will design and build Salesforce Applications and integrate them to other applications and platforms including: architecture, languages, best practices and methodologies.

Experience and Education:

  • Bachelor’s degree in Computer Science, related field or equivalent experience
  • 8+ years of programming/development experience
  • 3+ years of experience with Salesforce Development
  • Salesforce Administrator Certification, required
  • Salesforce Platform Developer 1 certification, required
  • Experience developing complex application in Java or related technology
  • Experience integrating Salesforce with other applications via real time and batch process (sync/async)
  • Experience in designing test strategies to ensure adequate quality

Technology Skills and Strengths:

  • Salesforce development
  • Salesforce administration
  • Java
  • User Interface (Salesforce visual force, HTML5, CSS, Lightning)
  • Design principles
  • Technically scalable data modeling
  • Force.com development best practices
  • REST
  • SOAP
  • API’s
  • XML
  • JavaScript
  • JSON
  • Designing test strategies
  • Code coverage
  • Applications behaviors
  • Automated deployment
  • DevOps tools
  • Git
  • Developing integrations with Mulesoft
  • Developing customer-facing user interfaces
  • Selenium Amazon Connect
  • Agile environment

Primary Job Responsibilities:

  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives.
  • Salesforce Systems Development, optimization and Integration.
  • Manage daily support and maintenance of our Salesforce instance, and conduct long-term improvement operations.
  • Communicate with product owners and agile delivery team to design project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Collaborate with various internal departments, to ensure Salesforce environment supports internal needs relating to functionality and performance.
  • Provide system administration support of internal and customer-facing Salesforce environment, related to customized applications, user permissions, security settings, custom objects and workflow.
  • Perform seamless integrations to other Applications and Platforms that improve the effectiveness of Salesforce.
  • Handles complex issues and refers only the most pressing issues to higher-level management.
  • Maintain development plans, project scope on-time delivery, and completion within budget.
  • Controls and monitors project progress, costs, risks, remediation, and change management processes.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and innovate ways.
  • Keep up with emerging technologies related to information systems and their proper use.
  • Act as a leader and mentor junior Salesforce developers.

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996. We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Contract

Education: Bachelor’s degree in Computer Science, related field or equivalent experience

Experience: 8+ years

Email: recruitingcoordinator@rangertech.com

Phone: 954-527-0090

Job Ref #: 1613

Location: Miami, FL

Company: www.rangertech.com

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Senior Ruby on Rails Developer| Location: Remote

Senior Ruby on Rails Developer # 1611

Position Summary:

The Senior Ruby Developer will be responsible for supporting the application lifecycle of the cloud-based- automated accounts receivable system. You will play a key role in developing the application and scaling it to handle large amounts of volume. In addition, you will help architect how the current platform scales, integrate it with their partners backend systems and add additional features to expand its scope.

Experience and Education:      

  • Bachelor degree in Computer Science or equivalent experience
  • 4+ years of development experience with Ruby on Rails
  • Enterprise application development experience
  • Financial application experience preferred
  • Experience building, maintaining, and integrating APIs
  • Experience with application of best practices and code patterns

Technology Skills and Strengths:

 

  • AWS (i.e. S3, EKS, Lambda, VPC, CloudFormation)
  • Ruby On Rails
  • TDD/BDD with Rspec and Capybara
  • IDE (RubyMine)
  • CI Systems(i.e.Travis, Semaphore)
  • SQL queries
  • Database designs in PostgreSQL
  • RDMBS
  • Linux shell
  • Containers (e.g. Kubernetes, Docker, etc.)

Primary Job Responsibilities:

  • Write functional, integration, and unit tests.
  • Implement solutions with high-quality, clean, and reusable code.
  • Support the entire application lifecycle (concept, design, test, release and support).
  • Establish best practices for the team in terms of code/query performance.
  • Design technical solutions with a solid architecture.
  • Collaborate with a distributed team of remote workers.
  • Follow SOLID design principles.
  • Manage pull requests and perform quality code reviews using GitHub.
  • Translate functional requirements into technical requirements.
  • Design and build simple, elegant, and scalable solutions that solve complex problems.
  • Develop new components typically using RESTful APIs – (e.g. features, applications, services, and scripting, internal tools to improve security, accuracy, and efficiency of code).

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996. We are a unique firm in that we have groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Perm

Education: Bachelor  degree in Computer Science or equivalent experience

Experience: 4+ years

Email: recruitingcoordinator@rangertech.com

Phone: 954-527-0090

Job Ref #: 1611

Location: Miami, FL (remote)

Company: www.rangertech.com

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Azure Cloud Engineer| Location: Remote

Azure Cloud Engineer #1610

Position Summary:

In this role, you will be responsible for design, development, migration, and hands-on implementation for all infrastructure related to Azure. You will speak to clients and determine their needs, that will optimize and operationalize IT Infrastructure Modernization and Cloud Transformation Solutions. In addition, you will be involved in the pre-sale recommendation for clients, system troubleshooting, performance optimization, and documentation.

Experience and Education:

  • Bachelor’s Degree in Computer Science, Computer Information Systems or equivalent work experience
  • 8+ years of experience with Microsoft Systems Engineering
  • 3+ years of Azure Cloud Engineering
  • Microsoft Azure Certifications, a plus

Technology Skills and Strengths:

  • Windows Systems
  • IaaS and PaaS Cloud Services
  • Active Directory
  • Azure Security
  • Azure DevOps
  • Azure Disaster Recovery
  • PowerShell scripting
  • Proof of concept (POC)
  • Microsoft Intune
  • Microsoft Identity Manager (MIM)
  • O365
  • Cloud Migrations
  • Statement of work (SOW) or Pre-sales, preferred
  • Excellent communication skills verbal and written
  • Self-driven and independent

Job Responsibilities:

  • Determine the needs of our clients that will optimize and operationalize IT Infrastructure Modernization and Cloud Transformation Solutions.
  • Participate in planning, implementation, and growth of our customer’s Microsoft Cloud foundational footprint.
  • Collaborate with architects and engineers to recommend, design, and implement Active Directory/ Azure Active Directory, Azure Security, Azure DevOps technology solutions that effectively reflect the client’s business needs.
  • Pair solutions with standards and best practices by working with cross-functional engineering and consulting teams.
  • Administer risk analysis & create mitigation strategies for continuous evaluation, validation, system design, and architecture.
  • Interpersonal skills with the ability to work well with all levels of the organization.
  • Strong understanding and working knowledge of the technology industry.

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996.  We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Perm

Education: Bachelor’s degree in Computer Science or relevant experience

Experience: 8+ years

Email: recruitingcoordinator@rangertech.com

Phone: 954-527-0090

Job Reference #: 1610

Location: Remote

Company: www.rangertech.com

  • Accepted file types: doc, docx, txt, text, pdf, rtf, html.

Sr ServiceNow Developer/Integrations Architect | Location: Chicago, IL

Sr ServiceNow Developer/Integrations Architect #1572

Position Summary:

In this role you will work with business partners to ensure that all organizational goals are met with the new implementation, architecture, and integration of ServiceNow across the company and its unique departments. While working in the shared services team, you will help both the business teams, with Product Owners, build out proper requirements and work with Scrum Masters to create all stories for you and the engineering team to work on. This role will also be responsible for providing guidance to teams on any new processes or techniques to better leverage the ServiceNow platform for complex data processing and integration needs.

Experience and Education:

  • Bachelor’s degree in Computer Science or equivalent work experience is required
  • 4+ years working with ServiceNow Development and architecture
  • Experience with out of box functionalities and leading version upgrades efforts

Technology Skills and Strengths:

  • ServiceNow development
  • ITIL processes
  • Platform Architecture
  • SaaS
  • Web based development languages (i.e. JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML)
  • Debugging
  • Testing systems/programs
  • Enabling mobile apps
  • Service portal, a plus
  • Mobile Studio and Flow Designer, a plus
  • Integration Hub, a plus
  • Analytical and problem solving skills
  • Excellent communication, interpersonal and collaboration skills
  • Agile methodology

Primary Job Responsibilities:

  • Lead the analysis and architecture designs in support of ServiceNow Platform.
  • Lead the research, POV/POC and development of new applications and modules in the IT Service Management enterprise environment.
  • Design, develop, and maintain ServiceNow workflows Implementation of ServiceNow for ITSM.
  • Monitor usage and overall compliance of ServiceNow and its applications.
  • Coordinate ServiceNow applications and platform upgrades.
  • Interact with Business Stakeholders to gather business requirements and translate them into technical design and solutions.
  • Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms.
  • Builds positive relationships with all partners.

Company Details:

Ranger Technical Resources is an information technology firm based in Ft. Lauderdale that has been providing IT solutions to South Florida customers since 1996.  We are a unique firm in that we have 2 groups that support both our client’s needs for individual IT professionals (contract or direct hire) and technology implementation services.

Job Type: Perm

Education: Bachelor’s degree in Computer Science or equivalent work experience required

Experience: 4+ years

Email: recruitingcoordinator@rangertech.com

Phone: 954-527-0090

Job Reference #: 1572

Location: Chicago, IL

Company: www.rangertech.com

  • Accepted file types: doc, docx, txt, text, pdf, rtf, html.